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Refund Policy

Learn about the trial durations, cancellation steps, and subscription refund rules on Webilns.

Effective Date: September 28, 2026

1. Free Trial Period

Webilns offers trial access for merchants to configure storefront layouts and upload catalog inventories. Active payment gateway routing and custom domain connections require a paid subscription plan.

2. Subscription Cancelation

Vendors can cancel their annual subscription renewal anytime directly inside the store settings dashboard. Cancelation stops future automatic renewals. Access to the dashboard and subdomain storefront remains active until the end of the paid billing year.

3. Subscription Refunds

Since Webilns provides active cloud databases, subdomain routes, and layout builder tools immediately upon account provision, subscription payments are non-refundable. If you experience technical errors during payment setup, contact our support team to verify provisioning.

4. Buyer Storefront Disputes

Webilns is a SaaS platform provider, not a merchant. We are not responsible for refunds, chargebacks, or return requests between storefront end-buyers and vendors. End-buyers must contact the respective store owner directly.